2022 Client Engagement Coordinator null

Contract Type: Permanent 

MinterEllison is Australia’s largest law firm and provides legal and consulting services.

Purpose is at our core. We create lasting impacts with our clients, our people and our communities. Our teams collaborate and deliver to our Purpose, and consistently work to embed our values into everyday actions. Clients rely on our expertise and insights. They value our responsive, creative and commercial approach. We are curious by nature, diverse in our disciplines and authentic in our relationships.

Diversity and inclusion is at the core of our Purpose and informs the way we work with each other, our clients and in the community. We know that when we bring together diversity of thinking, skills, experience, gender identity, backgrounds and orientations, we get better results.

​​​​​The Team

Understanding and enhancing how our clients experience MinterEllison is a fundamental part of delivering on our Purpose.  

An exciting opportunity is now available to play a critical support role in driving the client engagement activity within the firm. We look where and how clients interact and from there, build insights, remediate issues and enhance client interactions. 

This role would suit a junior consultant looking for a potential career change or an ambitious university graduate looking to join as a Coordinator and progress to a Consultant.  With mentorship and development opportunities available with the flexibility to be based in either our Sydney, Melbourne, Brisbane or Canberra office.

The Role

• Work with key internal stakeholders on their client listening progress – track, monitor and provide followup analysis
• Support and where necessary, drive the activation of client listening across the firm's go to market teams.
• Assist with client experience approach and rollout, including acting as a conduit between Client Market Growth teams to leverage ideas and knowledge;
• Support creation and ongoing maintenance of client engagement templates;
• Proactively support the creation of specific client or theme reports, including providing an initial assessment of common themes and potential required actions;
• Collaborate with the digital team to design, develop and maintain client engagement Sharepoint site (intranet); and
• Identify qualtrics and client listening training requirements, delivery and approach

More About You

We welcome applicants who have:

• Interest and / or experience in the client experience journey
• Strong written and verbal communication skills
• Interest in driving change in a Purpose led environment
• Highly organised and customer focused
• Strong stakeholder management and analytical skills
• Continuous improvement mindset
• Highly collaborative and the ability to build strong relationships
• Willingness to learn

Why MinterEllison:

We are recognised as Australia's Most Attractive Firm*, a WGEA Employer of Choice for Gender Equality in Australia and we hold Gold employer status with the Australian Workplace Equality Index (AWEI).

We make diversity in all its forms central to collaboration. This is why we offer hybrid working options to encourage balance, wellbeing and support for sustainable ways of working. We offer up to 20 weeks paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership – all with no minimum tenure.

We welcome applications from people of all ages, cultural backgrounds, genders (including if you identify as transgender or gender diverse), sexual orientations, as well as people living with a disability or who have family or carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply for roles with MinterEllison.

*https://www.minterellison.com/articles/minterellison-named-top-attraction-firm-for-2020